FAQs

Most Juniper Mountain pieces are made for straightforward home setup. Where a piece ships flat-packed, this is stated on the product page and step-by-step instructions are included in the box, along with any hardware you need.

For heavier or oversized pieces, and for anything wall-mounted, we recommend two people handle the setup — or a local installer if you would rather not do it yourself. Wall-mounted items should always be fixed into studs or with fixings rated for the weight and your wall type.

Our wooden pieces are properly dried, treated, and finished before they are packed, which makes them far less inviting to insects than untreated timber.

That said, wood is a natural material, so where you keep it matters. Use your furniture in a dry, well-ventilated indoor space, and avoid leaving it against damp walls, in basements that flood, or outdoors. Kept indoors and dry, the risk is very low.

Yes — Juniper Mountain offers customization on selected products.

Depending on the piece, you can request adjustments such as size, wood tone, finish, or design details. Because each request has to work with the structure of the piece, our team reviews every custom enquiry individually before confirming it.

To get started, email support@junipersmountain.com with your preferred dimensions, any reference images, and a note about the room and style you are working with, and we will come back to you with what is possible and a quote.

Wooden furniture asks very little, but a bit of routine care keeps it looking right for years:

• Keep it out of prolonged direct sunlight, which can lighten or darken the finish unevenly.
• Avoid radiators, vents, and very dry air — stable humidity keeps joints tight.
• Dust with a soft dry cloth. For spills, wipe immediately and dry the spot; skip harsh or abrasive cleaners.
• Use coasters and mats for anything hot or wet, and lift rather than drag when moving a piece.
• Check and tighten fixings once or twice a year on anything assembled.

If a piece has an oiled finish, a light coat of furniture oil or wax two or three times a year will keep the surface fed and even.

Wood, chosen for grain, stability, and how it wears. The specific material for each item — the type of wood, and any panel or veneer components — is listed on that product's page, so you always know what you are buying before you order.

Because it is a natural material, grain, tone, knots, and mineral streaks vary from one piece to the next. Those variations are characteristics of the wood rather than flaws, and they are part of why no two pieces look quite the same.

Delivery time depends on your location. In most cases:

• Handling time: 7–10 business days (Mon–Fri)
• Transit time: 4–7 business days (Mon–Fri)
• Total: typically 11–17 business days from the date of order

Orders placed after 5:00 PM (GMT-05:00) Eastern Standard Time are processed the next business day. Weather, carrier delays, and holidays can affect these estimates. Full detail is in our Shipping Policy.

Shipping within the United States is free on all orders, regardless of destination.

We currently ship within the United States only. If international shipping becomes available, rates, customs, and import duties will be shown at checkout.

Once your order ships, you will receive an email with your tracking number and carrier details. Tracking becomes active once the carrier has scanned and processed the package, which can take a day or two after dispatch.

You can also check anytime on our Track Your Order page — just enter your order number along with the email address or phone number used to place the order.

Please check the piece before discarding the box, and contact us at support@junipersmountain.com with your order number and photos of both the item and its packaging.

We will arrange a replacement or refund, and we cover return shipping on anything that arrives damaged or defective.

You have 30 days from the delivery date to return an item, and we accept returns on both defective and non-defective products — you do not need a reason.

• Condition: new, unused, and in original packaging
• Return method: by mail
• Restocking fees: none
• Return shipping: paid by the customer, unless the item was defective, damaged, or incorrect

Custom and personalized pieces are non-returnable, as they are made specifically for you and cannot be resold. This does not affect your rights if a custom piece arrives damaged or is not what was confirmed in writing — see the next question.

Please contact us before sending anything back so we can give you the correct return address and instructions. Full terms are in our Return & Refund Policy.

Custom and personalized pieces cannot be returned or exchanged for a change of mind, because each one is made to your specification.

Before anything goes into production we confirm the final dimensions, wood tone, and finish with you in writing, so please check those details carefully — that confirmation is what we build to.

If a custom piece arrives damaged, or does not match the specification we confirmed with you, contact us at support@junipersmountain.com with your order number and photos. We will put it right with a repair, replacement, or refund depending on the issue.

Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method. Depending on your bank or card provider, it can take a few days more for the money to appear on your statement.

Yes, for new and unused items — excluding sale and custom pieces. Email us at support@junipersmountain.com and we will confirm the replacement is in stock, send you return instructions, and ship the new piece once the original arrives back with us.

Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet — all available directly at checkout, processed through encrypted, PCI-compliant gateways. We never store your full card details.

Juniper Mountain is a brand owned and operated by Aloha Spaces LLC, a registered business in the United States.

5900 Balcones Drive ste 100, Austin Texas 78731, USA

Email support@junipersmountain.com or use the form on our Contact page. We typically reply within 1–2 business days.

• Monday to Friday: 9:00 AM – 6:00 PM (EST)
• Saturday: 10:00 AM – 3:00 PM (EST)
• Sunday: Closed