Shipping policy

At Juniper Mountain, we are committed to delivering your handcrafted leather essentials safely, efficiently, and on time. This Shipping Policy outlines all important details about order processing, shipping times, and delivery expectations.

1. Order Cut-Off Time

To ensure timely processing, all orders must be placed before 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). Orders received after this time will be processed the following business day.

2. Handling Time

After your order is placed, our team carefully prepares your item(s) for shipment.

Handling Time: 3–5 business days (Monday–Friday)
Orders are not processed on weekends or U.S. public holidays.

3. Shipping Methods and Transit Times

United States Shipping: 7.99

We offer free shipping on all orders over $100, regardless of destination.

Estimated transit times are as follows:

Domestic Shipping (within the United States): 9-14 business days (Monday–Friday)
Total Delivery Time: Typically 12-20 business days from the date of order, depending on your location

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or holidays.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number and carrier information. You can use this tracking number to monitor your shipment in real time until it arrives at your address.

5. Shipping Address Accuracy

Please ensure that your billing and shipping addresses are accurate and complete. Juniper Mountain is not responsible for delays or delivery issues caused by incorrect, incomplete, or invalid shipping information.

6. International Shipping

Currently, Juniper Mountain primarily ships within the United States. If international shipping becomes available, detailed shipping rates, customs, and import duties will be provided at checkout.

7. Shipping Delays

While we strive for timely delivery, some circumstances may result in delays:

Carrier service interruptions or delays
Severe weather conditions
Holidays and high-volume periods

We appreciate your patience and will provide updates if your order is affected by any delay.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at support@junipersmountain.com. Include your order number and, if applicable, photos of the damaged item. We will work with our carriers to resolve the issue promptly.

9. Combined Shipping

Multiple items purchased in a single order will typically be shipped together. In some cases, items may ship separately to ensure faster delivery. Tracking information for each shipment will be provided.