Terms of service

Welcome to Juniper Mountain. These Terms of Service (“Terms”) govern your access to and use of our website, https://junipersmountain.com, and our products and services. By visiting or purchasing from our website, you agree to comply with these Terms. Please read them carefully before using our site.

If you do not agree to these Terms, you should not use our website or make any purchases from Juniper Mountain.

1. About Juniper Mountain

Founded on December 31, 2024, Juniper Mountain is a U.S.-based business specializing in handcrafted leather essentials designed with quality craftsmanship, durability, and timeless style. Our website provides customers with a seamless online shopping experience for premium handmade leather products.

2. Use of the Website

By using this website, you represent that:

You are at least 18 years old or have legal parental/guardian consent.
You will use this website only for lawful purposes and in accordance with these Terms.
You will not engage in activities that disrupt or damage the website or its functionality.

We reserve the right to deny access, suspend accounts, or cancel orders if any activity is deemed fraudulent or in violation of our policies.

3. Product Information and Availability

We strive to ensure that all product descriptions, images, and pricing on our website are accurate and up to date. However, occasional errors may occur. Juniper Mountain reserves the right to correct such errors and update product details without prior notice.

All items are handcrafted, and slight variations in color, texture, or finish are natural characteristics of genuine leather. These variations should not be considered defects.

Product availability is subject to change at any time without notice. If an item becomes unavailable after you place an order, we will notify you and issue a full refund.

4. Orders and Payment

By placing an order on our website, you agree to provide accurate, complete, and current billing and shipping information. Orders may be canceled or delayed if incorrect information is provided.

We accept the following payment methods:
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

All payments are securely processed through encrypted, PCI-compliant gateways. Juniper Mountain does not store full payment details.

5. Shipping and Delivery

Order Cut-off Time: 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
Handling Time: 3–5 business days (Monday–Friday)
Transit Time: 9–14 business days (Monday–Friday)
Total Delivery Time: Estimated 12–20 business days depending on location

United States Shipping: 7.99

We offer free shipping on all orders over $100, regardless of destination.

6. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. Juniper Mountain accepts returns and exchanges for both defective and non-defective products under the following conditions:

Return Period: 30 days from delivery date
Condition: Products must be new, unused, and in original packaging
Return Method: By mail
Restocking Fees: None
Refund Processing Time: 5 business days after we receive the returned item
Return Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival

Please contact support@junipersmountain.com before sending a return to receive detailed instructions.

7. Intellectual Property Rights

All content on Juniper Mountain, including text, images, graphics, logos, and product designs, is the property of Juniper Mountain and protected under copyright and trademark laws. You may not copy, reproduce, or distribute any content without prior written permission.

Use of our trademarks or product images without authorization is strictly prohibited.

8. Pricing and Promotions

All prices on our website are listed in U.S. dollars and are subject to change without notice. Promotional offers, coupons, or discounts cannot be combined unless explicitly stated. We reserve the right to modify or terminate promotions at any time.

9. Limitation of Liability

To the fullest extent permitted by law, Juniper Mountain shall not be liable for any indirect, incidental, or consequential damages arising from:

The use or inability to use our website or products
Delays in delivery due to carrier or external issues
Errors or omissions in product descriptions

Our total liability, whether in contract, tort, or otherwise, shall not exceed the total amount paid for your purchase.

10. Warranty Disclaimer

All Juniper Mountain products are handcrafted with care and inspected for quality before shipping. However, as leather is a natural material, minor variations may occur. Except where required by law, Juniper Mountain provides products “as is” without any express or implied warranties regarding merchantability, fitness for a particular purpose, or durability.

11. Third-Party Services

Our website may include links to third-party websites or services that are not operated by Juniper Mountain. We are not responsible for the content, privacy practices, or reliability of these external sites. We encourage you to review their respective terms and policies before using their services.

12. Termination

We reserve the right to suspend or terminate your access to our website at any time without prior notice if we believe your actions violate these Terms or applicable laws.

13. Governing Law

These Terms of Service and any disputes arising under them are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles.

14. Changes to These Terms

Juniper Mountain reserves the right to update or modify these Terms of Service at any time. Updates will take effect immediately upon posting on this page. The “Last Updated” date at the top will reflect the most recent revision. Continued use of our website after any changes constitutes your acceptance of the revised Terms.

15. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

Juniper Mountain
5900 Balcones Drive ste 100, Austin Texas 78731, USA
Email: support@junipersmountain.com

Customer Support Hours:

Monday to Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 3:00 PM (EST)
Sunday: Closed

16. Acceptance of Terms

By accessing or using https://junipersmountain.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.