Terms of service

Welcome to Juniper Mountain. These Terms of Service (“Terms”) govern your access to and use of our website, https://junipersmountain.com, and our products and services. By visiting or purchasing from our website, you agree to comply with these Terms. Please read them carefully before using our site.

If you do not agree to these Terms, you should not use our website or make any purchases from Juniper Mountain.

This website is operated by Aloha Spaces LLC. Throughout the site, the terms “we”, “us” and “our” refer to Juniper Mountain. Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you. Any new features or tools added to the store are also subject to these Terms.

1. About Juniper Mountain

Founded on December, 2024, Juniper Mountain is a U.S.-based business specializing in wood furniture and interior pieces selected for quality, durability, and timeless style. Our website provides customers with a seamless online shopping experience for wooden furnishings and home décor.

2. Use of the Website

By using this website, you represent that:

  • You are at least 18 years old, or the age of majority in your state or province of residence, or have legal parental/guardian consent.
  • You will use this website only for lawful purposes and in accordance with these Terms.
  • You will not engage in activities that disrupt or damage the website or its functionality.

We reserve the right to deny access, suspend accounts, or cancel orders if any activity is deemed fraudulent or in violation of our policies. A breach or violation of any of these Terms may result in immediate termination of your access to our services.

3. Product Information and Availability

We strive to ensure that all product descriptions, images, and pricing on our website are accurate and up to date. However, occasional errors may occur. Juniper Mountain reserves the right to correct such errors and update product details without prior notice, including after an order has been submitted.

Because wood is a natural material, variations in grain, tone, figure, and finish occur from one piece to the next. Knots, mineral streaks, and slight colour differences are natural characteristics of timber and should not be considered defects. Solid wood may also expand or contract slightly with changes in humidity.

We have made every effort to display the colours and textures of our products as accurately as possible. However, we cannot guarantee that your device or monitor will display any colour accurately, and wood tones in particular can appear different on screen than in person.

Product availability is subject to change at any time without notice. If an item becomes unavailable after you place an order, we will notify you and issue a full refund.

4. Orders and Payment

By placing an order on our website, you agree to provide accurate, complete, and current billing and shipping information. Orders may be canceled or delayed if incorrect information is provided. You agree to promptly update your account details, including email address and payment information, so that we can complete your transactions and contact you as needed.

We reserve the right to refuse any order, and to limit or cancel quantities purchased per person, per household, or per order — including orders that appear to be placed by dealers, resellers, or distributors.

We accept the following payment methods:
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

All payments are securely processed through encrypted, PCI-compliant gateways. Juniper Mountain does not store full payment details.

5. Shipping and Delivery

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 7–10 business days (Monday–Friday)
  • Transit Time: 4–7 business days (Monday–Friday)
  • Total Delivery Time: Estimated 11–17 business days depending on location

We offer free shipping on all orders within the United States, regardless of destination. Full details are set out in our Shipping Policy.

6. Delivery, Inspection and Assembly

Wooden furniture is heavier and bulkier than most parcels, so a few additional terms apply:

  • Inspect on arrival. Please examine your package before discarding the box. If a piece arrives damaged, contact us within 48 hours of delivery with photos of both the item and its packaging so we can file a carrier claim on your behalf.
  • Access and delivery point. Standard delivery is to your door or building entrance. Please confirm that doorways, stairwells, elevators, and hallways can accommodate the dimensions listed on the product page before ordering — we cannot accept returns on the grounds that a piece does not fit through an entryway.
  • Assembly. Some items ship flat-packed and require basic assembly. Where assembly is required, this is stated on the product page and instructions are included. We do not provide in-home assembly or installation services.
  • Multiple parcels. Larger items may arrive in more than one box, and boxes may be delivered on different days. Tracking information is provided for each shipment.

7. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. Juniper Mountain accepts returns and exchanges for both defective and non-defective products under the following conditions:

  • Return Period: 30 days from delivery date
  • Condition: Products must be new, unused, and in original packaging
  • Return Method: By mail
  • Restocking Fees: None
  • Refund Processing Time: 5 business days after we receive the returned item
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival
  • Custom Items: Custom and personalized pieces are non-returnable, as they are made specifically for the customer

Please contact support@junipersmountain.com before sending a return to receive detailed instructions. Assembled items must be disassembled and repacked in their original packaging before return.

8. Intellectual Property Rights

All content on Juniper Mountain, including text, images, graphics, logos, and product designs, is the property of Juniper Mountain and protected under copyright and trademark laws. You may not copy, reproduce, or distribute any content without prior written permission.

Use of our trademarks or product images without authorization is strictly prohibited. You further agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services without our express written permission.

9. Pricing and Promotions

All prices on our website are listed in U.S. dollars and are subject to change without notice. Promotional offers, coupons, or discounts cannot be combined unless explicitly stated. We reserve the right to modify or terminate promotions at any time, and to modify or discontinue any part of our service without notice. We shall not be liable to you or any third party for any price change, modification, suspension, or discontinuance.

10. Prohibited Uses

In addition to the other prohibitions set out in these Terms, you are prohibited from using the site or its content:

  • For any unlawful purpose, or to solicit others to perform or participate in any unlawful act;
  • To violate any international, federal, state, provincial, or local regulations, rules, laws, or ordinances;
  • To infringe upon or violate our intellectual property rights or those of others;
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • To submit false or misleading information;
  • To upload or transmit viruses or any other malicious code that may affect the functionality or operation of our service or any related website;
  • To collect or track the personal information of others;
  • To spam, phish, pharm, pretext, spider, crawl, or scrape;
  • For any obscene or immoral purpose; or
  • To interfere with or circumvent the security features of our service or any related website.

We reserve the right to terminate your use of our service for violating any of the prohibited uses above.

11. Reviews, Comments and Other Submissions

If you send us product reviews, photographs, creative ideas, suggestions, or other materials (collectively, “comments”), whether at our request or on your own initiative, you agree that we may edit, copy, publish, distribute, translate, and otherwise use them in any medium without restriction. We are under no obligation to keep any comments confidential, to pay compensation for them, or to respond to them.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, or personality rights, and will not contain libelous, unlawful, abusive, or obscene material, or any malicious code. You may not use a false email address or impersonate anyone. You are solely responsible for the comments you make and their accuracy.

We may, but are not obliged to, monitor, edit, or remove content we determine in our sole discretion to be unlawful, offensive, or otherwise objectionable.

12. Limitation of Liability

To the fullest extent permitted by law, Juniper Mountain shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from:

  • The use or inability to use our website or products
  • Delays in delivery due to carrier or external issues
  • Errors or omissions in product descriptions

Our total liability, whether in contract, tort, or otherwise, shall not exceed the total amount paid for your purchase. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in those jurisdictions our liability shall be limited to the maximum extent permitted by law.

13. Warranty and Warranty Disclaimer

All Juniper Mountain products are inspected for quality before shipping, and our wooden products are covered by the 1-year limited warranty set out in our Warranty Policy, which forms part of these Terms.

As wood is a natural material, minor variations in grain, colour, and finish may occur, and solid wood may respond to changes in humidity over time. These are characteristics of the material rather than defects and are not covered by the warranty.

Except for the express warranty described in our Warranty Policy, and except where otherwise required by law, Juniper Mountain provides products “as is” and “as available” without any further express or implied warranties regarding merchantability or fitness for a particular purpose. We do not warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

14. Indemnification

You agree to indemnify, defend, and hold harmless Juniper Mountain and Aloha Spaces LLC, together with our officers, directors, agents, contractors, licensors, service providers, suppliers, and employees, from any claim or demand — including reasonable attorneys’ fees — made by any third party arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

15. Third-Party Services

Our website may include links to third-party websites or services that are not operated by Juniper Mountain. We are not responsible for the content, privacy practices, or reliability of these external sites. We may also provide access to third-party tools which we neither monitor nor control; these are provided “as is” without warranties of any kind. Any use of such tools is entirely at your own risk, and we encourage you to review their respective terms and policies before using them.

16. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by ceasing to use our site. If in our sole judgment you fail to comply with any provision of these Terms, we may terminate this agreement at any time without notice; you will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our services. Obligations and liabilities incurred prior to the termination date survive termination for all purposes.

17. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such a determination shall not affect the validity and enforceability of any remaining provisions.

18. Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms, together with any policies or operating rules posted by us on this site, constitute the entire agreement between you and us and govern your use of our service, superseding any prior agreements, communications, and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party. The headings used in this agreement are for convenience only and do not limit or otherwise affect these Terms.

19. Governing Law

These Terms of Service and any disputes arising under them are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles.

20. Changes to These Terms

Juniper Mountain reserves the right to update or modify these Terms of Service at any time. Updates will take effect immediately upon posting on this page. The “Last Updated” date at the top will reflect the most recent revision. It is your responsibility to check this page periodically, and continued use of our website after any changes constitutes your acceptance of the revised Terms.

21. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us. We typically respond within 1–2 business days.

Juniper Mountain
Aloha Spaces LLC (Owner of Juniper Mountain)
5900 Balcones Drive ste 100, Austin Texas 78731, USA
Email: support@junipersmountain.com

Customer Support Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

22. Acceptance of Terms

By accessing or using https://junipersmountain.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.