Warranty Policy

At Juniper Mountain, we stand behind the wooden pieces we sell. This Warranty Policy explains what is covered, for how long, and how to make a claim.

1. Warranty Period

Juniper Mountain offers a 1-year warranty on all wooden products purchased from us, starting from the date of delivery. This warranty applies to wooden products used under normal indoor conditions and free from external factors causing damage.

2. Regular Maintenance

To ensure the longevity and quality of your wooden furniture, we recommend regular maintenance every 12 to 18 months. Routine upkeep helps preserve the finish, keeps joints and fixings sound, and protects the wood against environmental factors. Care guidance is set out on our FAQs page.

3. Warranty Coverage

We provide warranty coverage exclusively for wooden products, including but not limited to wooden tables, chairs, cabinets, shelving, and other wooden furniture items. Coverage applies to defects in materials and workmanship — such as joints separating, structural failure under normal use, or a finish failing prematurely.

Products must be used and maintained according to the guidelines provided by Juniper Mountain.

4. Exclusions from Warranty

  • Damage due to misuse, improper storage, or exposure to extreme conditions such as direct sunlight, high humidity, or excessive heat
  • Damage caused by external factors such as impact, falling, or the use of harsh cleaning chemicals
  • Any damage resulting from unauthorized repairs or alterations by parties other than Juniper Mountain
  • Normal wear and tear, including surface marks, scratches, and gradual changes in colour from light exposure
  • Natural characteristics of wood — variations in grain, tone, knots, and mineral streaks, and slight movement with changes in humidity — which are properties of the material rather than defects

5. Warranty Process

  1. Contact Juniper Mountain. If your product develops an issue within the warranty period, email us at support@junipersmountain.com with your order number and photographs of the problem.
  2. Verification and Confirmation. Our team will review the issue and may request further details or additional photographs.
  3. Repair or Replacement. If your product qualifies for warranty coverage, we will proceed with repair, replacement of the damaged components, or replacement of the item, at our discretion.

6. Important Notes

  • The warranty applies only to wooden products and does not cover other components such as fabric, glass, or metal parts unless separately covered by the manufacturer's warranty.
  • The warranty is valid only for products purchased directly from Juniper Mountain, and applies to the original purchaser. It is not transferable.
  • Custom and personalized pieces carry the same 1-year warranty as our standard products.
  • This warranty is in addition to, and does not affect, your rights under our Return & Refund Policy.

7. Contact Us

For any questions about your warranty or to start a claim, please contact our customer support team. We typically respond within 1–2 business days.

Email: support@junipersmountain.com
Address: 5900 Balcones Drive ste 100, Austin Texas 78731, USA

Customer Support Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed